Privacy Policy
This Privacy Policy describes how H&H Hardwood (“we”, “us”, or “our”) collects, uses, and discloses personal information when you visit and interact with our website [handhhardwoodfloors.com] (the “Website”). By accessing or using the Website, you agree to the terms of this Privacy Policy.
Information We Collect
We may collect various types of information, including:
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- Personal Information: When you voluntarily provide it to us, we may collect your name, email address, contact information, and other personally identifiable information.
- Automatically Collected Information: We may automatically collect certain information about your device, browsing actions, and usage patterns when you visit the Website. This may include your IP address, browser type, operating system, referring URLs, pages viewed, and interaction with the Website’s features.
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Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our Website. Cookies are small text files that are stored on your device. They help us understand how you use our Website, tailor content to your preferences, and improve our services. You can manage your cookie preferences through your browser settings.
How We Use Your Information
We may use your information for various purposes, including:
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- Providing and improving our services.
- Communicating with you about updates, promotions, and offers.
- Analyzing and understanding user behavior to enhance user experience.
- Personalizing content and recommendations based on your preferences.
- Preventing and addressing fraud, security, or technical issues.
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Information Sharing and Disclosure
We may share your information with third parties under the following circumstances:
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- With your consent.
- With service providers who assist us in operating the Website and providing services.
- In response to legal requests or to comply with applicable laws.
- To protect our rights, privacy, safety, or property, and that of our users.
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Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of third-party sites before providing any personal information.
Your Choices
You can choose not to provide certain personal information, but this may limit your ability to access certain features of the Website. You can also manage your communication preferences and opt-out of certain communications at any time.
Security
We take reasonable measures to protect the security of your information. However, no method of transmission or electronic storage is completely secure. We cannot guarantee absolute security.
Children’s Privacy
Our Website is not intended for individuals under the age of 13, and we do not knowingly collect personal information from children without parental consent. If we learn that we have collected personal information from a child, we will take steps to delete it.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated Privacy Policy on the Website.
Contact Us
If you have any questions about this Privacy Policy, please contact us at HERE.
By using our Website, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein.
Terms of Service
Welcome to H&H Hardwood (“we”, “us”, or “our”). These Terms of Service (“Terms”) outline the terms and conditions under which you may use our services, purchase products, and engage with our hardwood flooring company. By accessing or using our services, you agree to abide by these Terms. Please read them carefully.
Services and Products
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- Flooring Installation: We offer professional hardwood flooring installation services for residential and commercial properties.
- Product Sales: We provide a range of hardwood flooring products for purchase, including various wood types, finishes, and designs.
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Quotations and Orders
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- Quotation Accuracy: Our quotations are based on the information provided. Any changes or deviations may affect the final cost.
- Order Confirmation: Orders are considered confirmed upon receipt of a signed agreement or payment, as specified.
- Cancellation: If an order is cancelled after confirmation, there may be cancellation fees involved. Please refer to our cancellation policy for details.
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Installation and Services
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- Site Preparation: It is the responsibility of the customer to ensure that the installation site is prepared adequately prior to our arrival.
- Access: The customer must provide safe and unobstructed access to the installation site.
- Subfloor and Conditions: The condition of the subfloor must meet our specifications for successful installation. Any necessary repairs or adjustments may result in additional charges.
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Warranty and Maintenance
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- Product Warranty: We offer a warranty on our hardwood flooring products, the terms of which are outlined in the product warranty documentation.
- Installation Warranty: We provide a warranty on our installation services. Please refer to our installation warranty for details.
- Maintenance Recommendations: Customers are provided with maintenance guidelines to ensure the longevity and beauty of their hardwood floors.
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Payments and Pricing
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- Quoted Prices: Quoted prices are valid for the specified period and may be subject to change after this period.
- Payment Terms: Payment terms are outlined in our agreement and are due according to the agreed-upon schedule.
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Liability and Indemnification
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- Liability: While we take utmost care in our services and products, we are not liable for any damages, losses, or injuries resulting from factors beyond our control.
- Indemnification: Customers agree to indemnify and hold us harmless from any claims, liabilities, or expenses arising from their use of our services or products.
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Governing Law
These Terms are governed by the laws of Virginia, and any disputes shall be resolved in accordance with those laws.
Changes to Terms
We may update these Terms from time to time. Any changes will be posted on our website, and your continued use of our services constitutes acceptance of the revised Terms.
If you have questions about these Terms, please contact us HERE.
By using our services, you acknowledge that you have read, understood, and agreed to these Terms of Service.